At TingShop, we want you to be completely satisfied with your purchase. If you’re not, we’ve made our returns process as simple and hassle-free as possible.
Returns Window
- We accept returns for any reason within 30 days of receiving your item(s).
How to Return an Item
- QR Code for Easy Returns:
- For most items, we provide a QR code that you can scan at any Post Office. This allows you to return your item free of charge.
- The QR code will be sent to you once your return request is approved.
- Large Items:
- For larger items, we’ll arrange a home collection through DHL. Details of the collection will be sent to you after your return request is processed.
Important Information for Returns
- Original Packaging: All items must be returned in their original packaging, including any accessories, manuals, or additional parts.
- Incomplete Returns: If any parts or items are missing, your return may be refused or subject to a partial refund.
Processing Your Refund
Once we receive and inspect your returned item, we will process your refund the same day. Depending on your bank it typically takes 5-7 business days after the item is received to receive your funds back.
Need Help?
If you have any questions about the returns process or require assistance, please contact our customer service team at support@tingshop.co.uk.
Thank you for shopping with TingShop.co.uk!
